Case Management Plus

Case management is a collaborative way to assess, plan, facilitate and advocate services to meet a person’s holistic needs via communication and resources for high-quality cost-effective outcomes.

Rather than referring to multiple third-party service providers, case managers personally deliver as many services as possible.

Our case managers foster choice. Alone and in teams, we work in the community with:

  • Physiotherapists.
  • Activity coordinators.
  • Financial advisors.
  • Trustees.
  • Aged care placement consultants.
  • Carers.
  • Cleaners
  • Clerical services.
  • Landlords.
  • Employers.
  • Clubs
  • Any party relevant to a person’s life.

In action

One of our case management clients recently said:

‘You always get things done. I don’t see you for long, but I know I can rely on you.’

Though this lady has dementia, she knows we organise everything in her life – including in-home care.

If, for example:

  • She’s unwell, we can reach her doctor.
  • Her incinerator smells, we know how to fix it.
  • She’s unhappy with her meals, we can sort it out.
  • She doesn’t like a particular carer, we get a replacement.

This is what case management means ‘on the ground’.

It can range from a sole task to the comprehensive handling of complex lifestyle transitions and living arrangements.

We limit our caseload to ensure clients enjoy frequent contact with and 24/7 access to people they know and trust.

By collaborating with each client to develop a case management plan that reflects their service choices and preferences, we empower them by expediting their wishes.

Whether a specialist service is provided by us or others, we always monitor quality and outcomes to ensure all client needs are properly met.

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